Social Media Competition Terms

Treatwell Social Competition Terms & Conditions

Please read these Terms and Conditions carefully before you participate in a Treatwell competition via social media (a “Social Competition”) as these will apply. If you do not agree with these Terms and Conditions, you must not participate in a Social Competition. Please note that our Terms & Policies as set out at will continue to apply to your use of (the “Website”) and the Treatwell marketplace application (the “App”) and to any bookings you make on either the Website or the App. The promoter of each Social Competition is Treatwell Ltd, Calder & Co, 16 Charles II Street, London, SW1Y 4NW (“Treatwell”).

ELIGIBILITY: Social Competitions are open to residents in United Kingdom aged 18 and over. Entrants must successfully complete the steps as set out in the Social Competition post (the “Post”) to be eligible to win. The Post will set out the deadline for entering the Social Competition, the number of winners (the “Winner(s)”) and when Winner(s) will be announced.  Where liking, tagging and/or comments form part of the entrant instructions as set out in the Post, any such likes, tags and/or comments must be made on the original Post from Treatwell for the entrant to be eligible to win and any likes, tags and/or comments made on a copied or shared post, or otherwise not made on the original Post, will not be counted. Social Competitions exclude employees of Treatwell and their immediate families, and anyone professionally connected to that Social Competition. The Winner(s) may be asked to provide proof of ID. No purchase necessary. Entries made from trade, consumer groups, third parties, agents, or entries automatically generated by computer will not be accepted. No bulk entries.

THE PRIZE: The Winner(s) will be eligible to receive a prize, details of which will be set out in the Post (the “Prize”). There may be one or more Prizes available to win which will be as set out in the Post. The Winner(s) will be randomly selected from all eligible entries on the Post.

Where the Prize consists of a Treatwell Gift Card, any Treatwell Gift Cards must be redeemed within twelve (12) months. Prizes must always be redeemed through Treatwell within a limited time as will be explained to the Winner(s). Prizes may not be redeemed in conjunction with any other offer. No cash alternatives are available. Treatwell reserves the right to substitute a Prize for another of the same value.

Where a Prize consists of a physical product, the Winner(s) will be sent their Prize(s) in the post within two weeks of providing their address to Treatwell. A Prize will only be delivered to an address in the United Kingdom. Treatwell will not be responsible for any undelivered Prize(s), delays or defects in delivery for any reason, including but not limited to strikes, damage or loss of the Prize(s). Treatwell will not be responsible for non-delivery if the address you provide is incorrect or cannot be delivered to, for any reason, including if there is no one available to receive a Prize on delivery. Treatwell will not be held responsible for any injury, loss or damages resulting from any Prize(s) that may have been caused by any allergies or health issues in relation to a Prize and it is strictly the responsibility of the Winner(s) to test the product(s) in the Prize(s) before use.

Where a Prize consists of a specific treatment or Service, the date on which that Prize can be redeemed will be  subject to the availability and specific terms and conditions of the Partner where the Prize will be given. Should the Winner(s) wish to choose a treatment higher than the value of the Prize they have won, they will be responsible to fund the difference to reach the total amount of the booking. It is the Winner(s)’s sole responsibility to communicate in advance of receiving any Prize any medical or health-related conditions and/or special needs of the recipient(s) of that Prize that might affect or be affected by the Prize (for example, without limitation, allergy information and health issues). Subject to these terms, if the Winner(s) (or any other  recipient of a Prize) fails to disclose any such information to the Partner, neither Treatwell nor the Partner, shall be liable to the Winner(s) (or other recipients of a Prize) for any injury, loss or damages resulting from a Prize that could reasonably have been avoided had the Winner(s) (or other recipient of a Prize) disclosed that information prior to receiving the Prize.


Winner(s) are always selected in random draws which will take place after the Social Competition has closed. He/she/they will be announced as the Winner(s) on the original Post by Treatwell by the time set out on the Post. The Winner(s) must respond within the timeframe set out in the post announcing the Winner(s)  in order to accept their Prize, after which that Prize will no longer be open to acceptance and will be offered to someone else. The Winner(s) must respond with their full name and email address (and postal address if required for receipt of their Prize) in order to receive their Prize. Where an address is required in order to send a Prize to a Winner, failure to provide an address within the United Kingdom will result in the Prize being forfeited. The redemption of a Prize is subject to availability and is subject to change at the discretion of Treatwell.

DATA PROTECTION: If you choose to participate in a Social Competition and are selected as a Winner, Treatwell will ask you to submit your full name and email address and also your postal address where required for a Prize to be delivered to you. If you do not have a Treatwell account you will be required to set one up prior to receiving your Prize and must inform Treatwell of the email address which you have used to sign up. The personal information will be collected, processed and used by Treatwell as data controller in accordance with Treatwell’s Privacy & Cookie Policy which can be found here: By entering a Social Competition and providing the personal information listed above, you agree to receiving communications regarding the Social Competition and receipt of your Prize from Treatwell.

In the event that a Social Competition is run in collaboration with another brand we will notify you of this in the Post. To the extent necessary to provide Winner(s) with their Prize(s) we may need to share your personal information with the brand we collaborated with but this will only be done where the Prize(s) needs to be sent directly from the collaborating brand or where the Prize(s) must be redeemed directly with the collaborating brand. Details of this will always be drawn to your attention in the Post.

SOCIAL MEDIA SITES: By entering the Social Competition, you agree that you will release Instagram and/or Facebook of all responsibility associated with this Social Competition. The Social Competition is is in no way sponsored, endorsed or administered by, or associated with, Instagram and/or Facebook.

LIMITATION OF LIABILITY: Treatwell cannot be held responsible for non-receipt of entries due to technical problems or network difficulties. Proof of sending does not constitute proof of delivery. By participating in the Social Competition, you agree that you participate at your own risk. Except that Treatwell does not exclude or limit its liability for personal injury or death caused by its negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, Treatwell accepts no liability in relation to an individual’s participation (or inability to participate) in a Social Competition to the maximum extent permitted by law, including any direct, indirect, incidental, consequential, or any other type of damages related to or arising from a Social Competition or your participation in a Social Competition.

SEVERANCE: If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and remain in force.

GOVERNING LAW: Social Competitions and these Terms & Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the Social Competition or these Terms & Conditions.

QUESTIONS: If you have any questions regarding a Social Competition or how it works, please get in touch at or on 0330 100 3515.